Support Center

This is where you’ll find information and resources on how to use Campfire. To navigate the Support Center, use the search or menu located in the left sidebar.

To contact our Support team, email support@campfire3d.com.

Getting Started

Get the App Available on Meta Quest, HTC VIVE, Varjo, PC, Mac, and iPad. Release Notes

Compose Scenes

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Compose Scenes

Learn how to add 3D files, edit and organize your content into scenes, and share projects with others

Communicate and Collaborate

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Communicate and Collaborate

Learn how to access projects, view and interact with 3D content, and communicate feedback

Frequently Asked Questions

Devices & Account

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What devices does Campfire support?

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How do I change my profile image?

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How do I change my password?

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How do I change my display name?

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How do I change my email?

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How do I delete my Campfire account?

Pricing

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How much does Campfire cost?

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How do I purchase more licenses?

Collaboration & Sharing

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In-room collaboration has stopped working. How do I fix it?

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How do I share my project?

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How do I export comments?

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Why can’t I access a project that was shared with me?

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How do I enable in-room collaboration on Quest?

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Is in-room collaboration available on non-Quest devices?

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How do I change the origin of the model?

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Can you add an existing Campfire account to an organization? (Enterprise)

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Can I share with a free user? (Enterprise)

Animations

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Can I bring animations into Campfire?

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How do I create a simple animation of a part or model moving from one position to another?

Check out the Animations & Scene Transition article for more.

Importing 3D Models

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What 3D file formats does Campfire support?

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How do I add my own models to Campfire?

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What is the maximum file size supported by Campfire?

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What is the maximum polygon count recommended for a model imported to Campfire?

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How do I save my Campfire project?

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How do I export my Campfire project?

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How do I optimize my projects for Quest or iPad?

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How do I modify the thumbnail for a scene?

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Are point cloud PLY files supported?

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Can I copy and paste models?

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Can I use Campfire to view large models on Quest?

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How should I bring in multi-file assemblies from Autodesk Inventor?

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What settings should I use to export STEP files from Autodesk Inventor?

Material Editing

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What is the material library?

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I want to import a 3D model with materials already applied. What format should I use?

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How do I add my own texture to a model in Campfire?

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How do I apply the same material to a different part?

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Why are the materials missing on a model I imported into Campfire?

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Can I use 360 photos in a scene?

Campfire Support Center