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FAQ

Release Notes

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(FAQ) Frequently Asked Questions

Frequently Asked Questions

A list of all frequently asked questions. If you have any further questions, please contact support@campfire3d.com
Contents

Devices & Account

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What devices does Campfire support?
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How do I change my profile image?
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How do I change my password?
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How do I change my display name?
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How do I change my email?
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How do I delete my Campfire account?
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Is Campfire PCVR available on Mac?
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What’s the difference between Campfire for Quest and Quest Link?
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What is Virtual Desktop, and can I use it?

Adding 3D Models

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What 3D file formats does Campfire support?
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What 3D file formats does Campfire support?
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How do I add my own models to Campfire?
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What is the maximum file size supported by Campfire?
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What is the maximum polygon count recommended for a model imported to Campfire?
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How do I save my Campfire project?
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How do I export my Campfire project?
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How do I optimize my projects for Quest or iPad?
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How do I modify the thumbnail for a scene?
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Are point cloud PLY files supported?
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Can I copy and paste models?
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Can I use Campfire to view large models on Quest?
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How should I bring in multi-file assemblies from Autodesk Inventor?
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What settings should I use to export STEP files from Autodesk Inventor?

Material Editing

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What is the material library?
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I want to import a 3D model with materials already applied. What format should I use?
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How do I add my own texture to a model in Campfire?
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How do I apply the same material to a different part?
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Why are the materials missing on a model I imported into Campfire?
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Can I use 360 photos in a scene?

Pricing

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How do I purchase more licenses?

Collaboration & Sharing

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In-room collaboration has stopped working. How do I fix it?
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How do I share my project?
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How do I export comments?
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Why can’t I access a project that was shared with me?
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How do I enable in-room collaboration on Quest?
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Is in-room collaboration available on non-Quest devices?
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Are some tools only available at certain times?
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How do I restrict which controls are available to another user?
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How do I change the origin of the model?
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Can you add an existing Campfire account to an organization? (Enterprise)
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Can I share with a free user? (Enterprise)
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Can I export shared projects?
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Do exported projects include shared users?
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I have a Campfire account, but now my company is using SSO. How do I move my projects to the new SSO account?

Animations

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Can I bring animations into Campfire?
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How do I create a simple animation of a part or model moving from one position to another?